These terms and conditions are a binding contract between yourself and 45th Street Management Group. AGREEMENT OF THESE TERMS IS EQUIVALENT TO A DIGITAL SIGNATURE ON A CONTRACT. ALL SALES ARE FINAL. CANCELLATION OF AN ORDER IS NOT PERMITTED AFTER THE ORDER IS PROCESSED. If the event is cancelled you will receive a refund minus the Convenience charge WHICH IS NEVER REFUNDABLE. If you encounter any issues at the event, you must contact fortyfifthstreet@gmail.com within 5 business days following the originally scheduled date via a trouble ticket inquiry at in order to request a refund and failure to do so will waive your right to a refund. Not all refund requests will be honored. YOU CAN NOT EXCHANGE ITEMS OF YOUR ORDER PURCHASED FOR OTHER ITEMS FROM THE WEBSITE. YOU CAN NOT EXCHANGE ITEMS OF YOUR ORDER PURCHASED FOR MONEY TO USE AS CREDIT ON THE WEBSITE. REGARDLESS OF SITUATIONS SUCH AS INCLEMENT WEATHER, NATURAL DISASTERS, EXTENDED WAITS IN LINE AT THE VENUE, FAMILY EMERGENCIES AND MEDICAL EMERGENCIES A REFUND WILL NOT BE ISSUED. All Event personnel have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by 45th Street Management Group and is not grounds for a refund.
45th Street Management Group Customer Service-
If you have a problem regarding the 45th Street Management Group website please contact us at (651) 227-5199
Willcall-
Willcall tickets must be picked up only on the day of the event with the original credit card used to purchase the tickets and a state issued picture ID. All Willcall tickets must be picked up at the same time. Not being able to pick up your tickets from Willcall because you do not have the above items is not grounds for a refund.
Shipping-
Shipping fees are nonrefundable. Tickets can not be shipped to a PO Box address. Allow up to 5 business days for delivery for United States orders. Allow up to 8 business days for Canadian orders. If you enter an undeliverable address you will not receive a refund. Hence, if the package needs to be resent additional shipping fees will apply. Delivery can only be shipped to the billing address.
Convenience Fee-
A non-refundable Convenience fee will be charged and will appear on your merchant credit card statement along with your order charges. Total amount is shown at checkout. By agreeing to these terms you signify that you have understand and agree to this Convenience fee.
In most situations, a Convenience fee is always added to the price of the ticket. We make every effort to keep this Convenience charge as low as possible. This fee covers the overhead charges involved in box office operations not limited to ticketing software fees, credit card fees, labor, ticket stock, phone fees and more. Sometimes the Convenience fees charged are directed to us by the promoter, and sometimes includes fees all ticketing outlets are forced to charge for a show, such as venue facility fees, parking fees, etc. Thank you for supporting our independent business and understanding that this small fee helps to keep us in business.